Description

The Affiliate Operations Manager will serve as the operational backbone of the Minecraft Affiliate Programme, ensuring effective programme delivery, governance, reporting and coordination across multiple regions. This role will oversee day-to-day operations, manage workflows and processes, support affiliate recruitment and onboarding, and provide the structure needed to keep the programme running efficiently at scale. 

Key Responsibilities 

• Lead programme mobilisation by translating affiliate acceptance criteria into operational processes, workflows and governance frameworks. 
• Act as the primary operational coordinator, maintaining delivery plans, timelines, risks, dependencies and key decisions. 
• Manage affiliate recruitment operations, including outreach, application management, screening and coordination with regional stakeholders. 
• Coordinate regional execution and ensure alignment on processes, standards, priorities and escalation paths. 
• Own programme reporting, dashboards, data quality and regular status updates. 
• Monitor programme performance and proactively identify risks, bottlenecks and opportunities for improvement. 
• Provide operational support across markets during periods of growth or transition. 
• Partner with programme leadership to optimise processes, improve participant experience and drive programme effectiveness. 

Required Experience and Capabilities 

• 5 years' experience in programme operations, project management, account management, marketing operations, partnerships or a similar operational role. 
• Experience managing complex projects or programmes involving multiple stakeholders and competing priorities. 
• Strong organisational, planning and process management skills. 
• Experience producing reports, analysing data and maintaining operational accuracy. 
• Excellent communication and stakeholder management skills. 
• Comfortable and readily available to attend meetings beyond standard working hours, working in an international context. 
• Ability to work independently, manage ambiguity and drive initiatives through to completion. 
• Comfortable working with digital platforms, operational systems and workflow tools. 

Preferred Experience 

• Exposure to affiliate, partnership, creator, loyalty or performance marketing programmes. 
• Experience working across multiple markets or regions. 
• Experience supporting enterprise clients or large-scale programmes. 
• Familiarity with onboarding, community management or partner enablement activities.