Description

Cobal has proudly partnered with blue-chip companies, global brands, and leading architectural practices across the UK and EMEA for over 40 years, creating inspiring, functional environments that are as visually striking as they are practical. We don't just produce signage – we innovate, design and deliver impactful visual communication that enhances spaces, strengthens brands and improves the way people interact with their environments.

As our business continues to grow, we're looking for an organised, proactive and customer-focused Administrator to join our team. This is a varied role where you'll play a vital part in supporting our sales function and delivering an exceptional customer experience from initial enquiry through to order completion.

This is an excellent opportunity for someone who enjoys variety, takes pride in delivering outstanding customer service and wants to play an important role in a growing business. You'll gain exposure to every stage of the customer journey and work alongside experienced colleagues on exciting projects for well-known brands.

Responsibilities:

• Professionally handle incoming calls, visitors, post and general office administration duties.
• Engage with clients to understand requirements and then progress the sales order process, requesting internal costings and preparing accurate quotations, proposals and supporting sales documentation.
• Work closely with Sales, Design, Production and Finance to ensure projects progress smoothly.
• Process customer orders efficiently, ensuring all information is complete and accurate before passing to the order management team.
• Accurately maintain customer records, quotations and opportunities within the CRM system.
• Monitor customer orders and proactively communicate updates where required.
• Produce sales reports and assist with pipeline administration and forecasting.
• Identify opportunities to improve administrative processes and support continuous improvement initiatives.
• Support the team with tender submissions, presentations and customer documentation where required.
• Issue Proforma invoices in accordance with established procedures.
• Provide administrative support to team and management across a range of business activities.
• Communicate with third parties and suppliers such as couriers regarding delivery issues.
• Monitor shared inboxes and handle or distribute communications appropriately.
• General end of day housekeeping, including building security.

Skills and Experience:

• Previous experience in sales administration, customer service or commercial administration
• This role requires strong organisational skills and a keen eye for detail
• Experience in sales order processing or order administration (end-to-end)
• Strong attention to detail and a structured, methodical approach
• Excellent customer service and communication skills
• Ability to multitask, prioritise, and solve problems effectively
• Comfortable working both independently and as part of a team
• Proficiency in Microsoft Word, Excel and Outlook
• Understanding of basic accounting principles (e.g. invoicing, VAT)
• Experience working with CRM systems

Benefits:

• Ongoing career development and training opportunities
• friendly and supportive work environment
• wellbeing initiatives
• 24 days annual leave plus public holidays
• Hours 8:30 – 4:45 Monday to Thursday, 8:30 – 4.00 Friday.
• Pension contribution 5% employee contribution and 3% employer contribution
• Personal accident and life cover 1 x annual salary