Description

About Kaboodle & Weezevent 

Kaboodle, a leading ticketing provider for complex festivals, and Weezevent, a leading European provider of online ticketing, cashless payment, and access control solutions for live events of all kinds, merged in 2025 to deliver best-in-class solutions for the entertainment industry across the UK and mainland Europe.

We serve major clients across Europe in festivals, sporting events, events, consumer shows and professional events. More than 25,000 clients use our solutions every day, supported by a team of 300 employees.

With offices in Amsterdam, Antwerp, Berlin, Lausanne, Madrid, Paris, London, and Manchester, the group has strong ambitions for the UK and Irish markets. Key clients such as Broadwick Live, Snowbombing, Lost Village, Boomtown, and Victorious—along with flagship events across mainland Europe—provide powerful references and a compelling track record.

Our ambition is to bring innovation and best practices to the music, sports, and entertainment industries. With thousands of past events and millions of data points analysed, we bring both reliability and confidence to every new partner.

Who are you:

You have a background in ticketing, for example for a ticket agent or for a promoter, and a passion for live music. The main focus of the role will be to manage the relationship with a key client of ours in our Venues portfolio, becoming the main point of contact, managing their box office, and supporting their use of our platform. You will also be required to work on-site regularly at this client’s events, working closely with our event operations team. Being a self-starter, having lots of initiative and having great attention to detail is a must. 

You Will:

• Manage the existing relationship with our key client,
• Be responsible for setting up the allocations for their events on our system, working closely with the client executives who also work with the client,
• Manage the onboarding process for any new clients who fall under your remit,
• Provide on-site Box Office support at your clients events, overseeing the operation of our scanning software, helping customers and dealing with ad hoc tasks to ensure the smooth running of the event,
• Support all on-sales through our proprietary ticketing system and ensure all client requests are serviced by all departments within Weez and Kaboodle,
• Oversee the manifests for given clients’ events
• Provide reports through our reporting system and work closely with the finance team on any financial reporting and reconciliation,
• Maintain and update existing events, such as updating ticket allocations,
• Maintain event pages on the Kaboodle website,
• Learn everything you can about our clients’ events and what makes them all special,
• Ensure all sales streams are operationally efficient, ensuring potential ticket sales are maximised,
• Coordinate internal development work in line with our clients requirements.
• Support the engineering team in their development of the platform.

What we’re looking for:

• Proven ticketing experience or experience in events, festivals, music and related industries,
• Box Office or on-site experience,
• Strong knowledge of ticketing systems and awareness of the wider ticketing industry,
• Excellent communication skills, both written and verbal,
• Computer literate with strong skills on all MS packages, but especially with Excel,
• The ability to pick up new and complex software easily and quickly,
• Effective administration, time management and organisational skills,
• Positive 'can do' attitude, initiative, drive and enthusiasm,
• Team player who enjoys working in a high achieving environment,
• A commitment to delivering the best,
• The ability to work calmly under pressure,
• Ability to multitask, prioritise, and manage time effectively,
• Experience in complaint handling,
• Proven track record of working to deadlines,
• Active listener, naturally empathetic and with common sense,
• Flexible to work regular evenings, weekends both in the office and onsite at events with potential international travel to service our overseas events and festivals.

The salary range for this role is £30,000-£40,000 per annum, dependent on experience

The role is based in London

We operate under a hybrid working scheme, with teams splitting their time between home and our office in Soho. This role will also involve spending time at our client’s offices and at their venue, including evenings and weekends.

Kaboodle is committed to building an inclusive company where we can all be ourselves while we work together. Our hiring decisions are based on skills and experience, regardless of your race, age, gender, religion, sexual orientation, disability status or anything else. If there’s anything you think we should know for us to support you in participating in the interview process, please let us know in your application

We are super proud to be an accredited Living Wage Employer. This means that every team member here will earn a real Living Wage

Our Benefits

📆 25 days annual leave, increasing to 26 days after 2 years service and 27 days after 3 years service

💉 Health Shield Cash Plan (Level 2)

🚴‍♀️ Cycle-to-work scheme

🎫 Guestlist for shows & festivals

💰 Penfold Pension - 3% at enrolment, increasing to 4% after 2 years and 5% after 3 years

🤒 Critical Illness Cover

💸 Group Life Cover (Death in Service)

🧠 Personal Development Budget

❤️ £20 Monthly wellbeing allowance