Description

Customer Service Administrator

Job Overview:

We are seeking a Customer Service Administrator to join our HR tech company, where mental health is at the core of everything we do. In this role, you will provide essential support to our customers while promoting a healthy work-life balance and well-being. As an integral member of our team, you will assist with various administrative tasks, manage customer inquiries, and ensure smooth communication between departments. This is an exciting opportunity to contribute to a forward-thinking company that prioritises mental health.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, or chat, ensuring prompt and empathetic resolution of issues.
• Database Management: Maintain and update accurate customer records, ensuring confidentiality and privacy, particularly regarding sensitive mental health data.
• Follow-Up: Conduct follow-ups to ensure customers' needs are met and they are satisfied with our services.
• Administrative Tasks: Prepare and maintain customer service reports, tracking customer satisfaction and feedback related to mental health solutions.
• Knowledge Base Updates: Help maintain and update resources related to mental health, FAQs, and troubleshooting guides.
• Team Collaboration: Work closely with other departments to improve service efficiency and enhance customer experience, focusing on mental health best practices.
• Social Media Engagement: Regularly post and engage with posts on social media platforms such as LinkedIn.
• KPIs: Adhere to the departmental and individual KPIs as required.

What We Are Looking For:

• Excellent communication skills, both written and verbal, with an empathetic approach to customer care.
• Strong organisational and multitasking abilities to manage multiple priorities effectively.
• High attention to detail and accuracy, especially when dealing with sensitive information.
• A proactive, customer-first attitude, with a focus on promoting well-being and mental health in all customer interactions.
• Ability to work independently and collaboratively within a team.
• Located within a 30 km radius of Hyde Park, Johannesburg.
• Willingness to work UK hours.
• Active on social media platforms like LinkedIn.

What We Offer:

• Competitive Salary: A highly attractive compensation package with opportunities for growth.
• Hybrid Work Model: 3 days in the office and 2 days remote each week.
• Generous PTO: 25 days of annual leave, plus an additional day off for your birthday.
• Additional Leave: 8 bank holidays and extra leave as per company policy.
• Career Growth: Continuous learning and development opportunities.
• Team Environment: A supportive and collaborative culture with regular social activities.
• Culture & Wellbeing: Emphasis on a transparent, empowering work environment with a strong focus on overall well-being.

Join Our Team:

If you’re passionate about people, driven to create positive change, and ready to help streamline our HR operations, apply today and help make a meaningful impact at Plumm.