Description

Role: Host/ess

Location: Workshop17 32 Kloof Street

Benefits: Medical Aid and Provident Fund

Remuneration: R10,000.00 - R12,000.00 Basic Salary 

Job brief

As Host/Hostess and Concierge, you are the first impression and lasting memory of Workshop17 Kloof Street. From greeting and directing clients to ensuring meeting rooms and workspaces are perfectly set up. You bring energy, attention to detail, and a passion for people into everything you do.

The ideal candidate is a warm, professional, and highly organised individual who thrives in a people-focused environment. You are naturally hospitable, proactive, and take pride in creating exceptional experiences for members and guests.

You are someone who notices the small details, anticipates needs before they arise, and approaches every interaction with professionalism and enthusiasm.

General scope of work: 

Reception & Hosting

• Assist in managing the reception area and front-of-house responsibilities.
• Deliver a professional, welcoming and concierge-style support to all guests, including recommendations and general workspace needs.
• Serve as the first point of contact and direct visitors appropriately.
• Maintain a polished and organized front desk environment at all times.

Community Management Support

• Assist with member onboarding and offboarding processes.
• Conduct walkthroughs and regular space checks.
• Guide members in using the my.w17 community platform.
• Manage, resolve, or escalate member queries timeously, including parking requests and member access queries.
• Assist with executing community engagement initiatives and member events.

Financial Administration 

• Update daily payment tracking sheets accurately.
• Assist with raising purchase orders and invoices for office consumables.

Operations and Facilities Support

• Assist with logging maintenance issues and escalating internally.
• Monitor workspace cleanliness and meeting room setups daily.
• Manage stock levels of consumables and stationery.

Client Experience

• Deliver consistent 5-star service to members and guests by being proactive, solution-focused and exceeding client expectations.
• Respond to all queries in a timely and professional manner.

Team Support

• Provide general support to the location team and assist across departments when required.
• Ensure scheduled and ad-hoc tasks are completed efficiently and on time.

Experience

• A minimum of two years of experience in hospitality, concierge, front-of-house, reception, or customer service roles. 
• Experience in coworking, hotels, events, or premium hospitality environments will be advantageous. 
• Strong administrative and coordination skills. 
• Professional appearance and presentation. Reliable, punctual, and able to work independently.

Skills & Attributes

• A natural host who enjoys engaging with people and creating welcoming environments.
• Highly organised with strong attention to detail.
• Proactive and solutions-oriented, able to take initiative and resolve issues quickly.
• Professional and polished with excellent communication skills.
• Comfortable working in a fast-paced, service-driven environment.
• Able to multitask and prioritize while maintaining a calm and friendly demeanor.
• Tech-savvy and confident using online platforms and basic office systems.
• Able to multitask and prioritize while maintaining a calm and friendly demeanor.
• Tech-savvy and confident using online platforms and basic office systems.

Working at Workshop17 

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our 14 unique locations across Johannesburg, Cape Town, Paarl, Ballito and Mauritius offer our members a fully serviced, flexible, high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Why work for us?

Besides being the best co-working place in Africa, we’re a dynamic and passionate team that works smart, in an energetic, fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We’re all about upskilling, learning and self-improvement. Suppose you are a straight-talking, multi-tasking individual who’s all about customer service and can effortlessly handle heavy workloads and everyday glitches. In that case, we want you to be part of our growing team at Workshop17 Kloof Street.