Description

Role: Host/ess

Location: Workshop17 Watershed

Benefits: Medical Aid and Provident Fund

Remuneration: R10,000.00 - R12,000.00 Basic Salary

Job brief

As Host/Hostess, you are at the heart of the member and guest experience at Workshop17 Watershed. You will be responsible for creating a warm, professional and memorable experience from the moment members and guests arrive.

This is a hospitality-focused role that combines front-of-house hosting, community support, administration and operational coordination. You will build relationships with members, anticipate their needs, take ownership of queries and ensure the location consistently delivers a high standard of service.

General scope of work: 

Reception & Hosting

• Manage the reception and front-of-house experience, creating a warm, professional and welcoming environment.
• Greet and engage with members, guests and visitors and build positive relationships with regular members.
• Act as the first point of contact, assisting with enquiries, calls and general requests.
• Maintain a polished reception area and proactively assist members and guests throughout the day.

Community Management Support

• Support member onboarding, offboarding and general member needs.
• Conduct daily space checks and assist with access, parking and location-related queries.
• Support members with the my.w17 platform and take ownership of queries through to resolution.
• Assist with office setups, welcome packs, customisation requirements and member top-ups.
• Support community initiatives, activations and events while contributing to a welcoming community.

Financial Administration 

• Assist with daily payment tracking and debtor follow-ups.
• Assist with purchase orders, invoices and general financial administration.
• Capture leads, sales data and system updates accurately and timeously.

Operations and Facilities Support

• Assist with facilities and maintenance coordination, including logging and following up on issues.
• Conduct regular checks to ensure the workspace and facilities are clean, presentable and functioning properly.
• Monitor meeting rooms, communal areas and stock levels.
• Proactively identify and address issues before they impact the member experience.

Events & Meeting Room Support

• Manage meeting room bookings and assist with on-site events.
• Coordinate requirements such as catering, AV/IT and room layouts.
• Ensure meeting and event spaces are correctly set up and ready before guests arrive.
• Provide on-the-ground support during events and ensure spaces are returned to standard afterwards.

Client Experience

• Deliver a consistently warm, professional and memorable experience to members, guests and clients.
• Anticipate needs and provide proactive, solutions-focused support.
• Handle queries and complaints with empathy and professionalism.
• Take ownership of the client experience and follow through until matters are resolved.
• Look for opportunities to exceed expectations and create positive experiences.

Team Support

• Provide reliable day-to-day support to the location team.
• Work collaboratively to ensure a seamless member and guest experience.
• Assist with additional responsibilities during busy periods, events and operational requirements.
• Complete tasks accurately, efficiently and on time.
• Communicate proactively around member feedback, operational issues and opportunities for improvement.

Experience

• 1-2 years of experience in hospitality, front-of-house, customer service, guest relations or a similar service-focused role.
• Experience in coworking, hotels, events, restaurants, corporate hospitality or premium service environments is advantageous.
• Experience in a guest-facing role with a strong focus on service delivery.
• Exposure to administration or basic financial processes is beneficial.

Skills & Attributes

• Warm, confident and naturally people-oriented, with a genuine passion for hospitality.
• Strong communication and interpersonal skills.
• Professional, polished and service-focused approach.
• Highly organised, detail-oriented and able to manage multiple priorities.
• Proactive, resourceful and solutions-focused, with the ability to anticipate needs.
• Calm and professional under pressure.
• Comfortable using digital systems and managing administrative tasks accurately.
• Reliable, accountable and willing to take ownership.
• Positive team player who is flexible and willing to assist where needed.
• Professional appearance and demeanour.

Working at Workshop17 

Ready to join Africa’s #1 co-working space? Workshop17 is where individuals, teams and companies choose to work, meet and host events. Our unique locations across Johannesburg, Cape Town, Paarl, Ballito and Mauritius offer members a fully serviced, flexible and high-tech workspace, providing a platform for innovation, community, learning and culture.

At Workshop17, hospitality is at the centre of what we do. We believe that a great workspace is about more than desks and meeting rooms; it is about how people feel when they walk through the door, the relationships we build and the experience we create every day.

Why work for us?

Besides being the best co-working place in Africa, we are a dynamic and passionate team that works smart in an energetic, fast-paced culture of service, responsibility and creative problem-solving.

We are looking for people who genuinely enjoy working with people, take pride in creating exceptional experiences and are energised by a role where every day is different. If you are goal-oriented, ambitious and excited by opportunities to learn, grow and develop, Workshop17 provides an environment where you can build your skills and make a meaningful contribution.

If you are a warm, confident and proactive hospitality professional who enjoys making people feel welcome, can confidently juggle multiple priorities and takes pride in getting the details right, we would love to have you as part of the Workshop17 team.