Description

Role: Location Manager

Location: Workshop17 - Muizenberg

Benefits: Medical Aid and Provident Fund 

Joining Workshop17

At Workshop17, we are building more than workspaces; we are creating communities where people and businesses thrive. Join a collaborative, energetic team that values innovation, accountability, exceptional service, and continuous growth.

If you're ready to take ownership of a dynamic location and make a real impact, we'd love to hear from you.

Job Brief

Workshop17 is looking for an experienced, commercially minded Location Manager to lead our Muizenberg workspace. This is an exciting opportunity for a hands-on leader who is passionate about hospitality, community building, operational excellence, and business growth.

You will take full ownership of the location, ensuring an exceptional member experience while driving occupancy, revenue, team performance, and operational efficiency. As the face of the location, you'll create a thriving community and maintain the high standards Workshop17 is known for.

Given Muizenberg's unique coastal setting, you'll also oversee our surf-concierge offering, ensuring it enhances the overall member experience

The Location Manager is supported by the on-site team and Workshop17 Head Office functions, including Finance, HR, Marketing, and ICT.

General scope of work

• Lead the day-to-day operations of the location.
• Deliver an outstanding member experience through exceptional hospitality and community engagement.
• Drive occupancy, sales, member retention, and revenue growth.
• Manage budgets, financial performance, debtors, and operational costs.
• Lead, coach, and develop a high-performing team.
• Oversee facilities, maintenance, health and safety, and supplier relationships.
• Coordinate and promote the surf-concierge experience.
• Build relationships with members, partners, and the local community.

Performance Areas:

• Community Management
• Financial Management
• Team Management
• Business Development
• Supplier and Operator Management
• Service Excellence
• Facilities Management

Experience

• 3–5 years' management experience in hospitality, coworking, property, or a customer-focused environment.
• Proven leadership and people management skills.
• Strong commercial and financial acumen.
• Experience managing operations, facilities, and service delivery.
• Sales and business development experience with a focus on occupancy and growth.
• Excellent communication, organisation, and problem-solving skills.
• Comfortable using CRM, financial, and operational systems.
• An appreciation for the surf and coastal lifestyle is advantageous.

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