Description

Role: Logistics

Location: Workshop17 - Hyde Park Corner

Benefits: Medical Aid and Provident Fund

Remuneration: R8, 000.00 - R8, 500.00

Working at Workshop17

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our unique locations in Johannesburg, Cape Town, Paarl, Ballito and Mauritius offer our members a fully serviced, flexible, high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Why work for us?

Besides being the best co-working place in Africa, we’re a dynamic and passionate team that works smart, in an energetic, fast-paced culture of service, responsibility and creative problem-solving. Goal-oriented? Ambitious? We’re all about upskilling, learning and self-improvement. If you’re a hands-on, multi-tasking individual who takes pride in excellent service, maintaining spaces and equipment, solving operational challenges and supporting a team, we want you to be part of our growing team at Workshop17 Hyde Park.

Job brief

As the Logistics and the location’s right-hand person, you will help keep the location running smoothly by maintaining meeting, event and communal spaces, supporting events and delivering five-star service. You will oversee event setup, in-event support and room resets, while assisting with stock control, facilities, maintenance and practical AV/IT support. You are a hands-on, proactive team player who takes pride in creating a great experience for members, guests and clients.

General scope of work

Community, Meeting & Event Support

• Set up meeting rooms, event and communal spaces according to client expectations and booking requirements.
• Ensure spaces are clean, presentable and fully equipped, with AV equipment and technology tested daily.
• Support events and meeting bookings by assisting with client requests, catering and beverage service, and refreshing spaces during breaks.
• Break down and reset spaces according to location standards and upcoming bookings.
• Assist with reception duties, parking, deliveries and general member and guest support.

Stock, Facilities & Maintenance

• Assist with stock control, stocktaking, deliveries and correct storage and labelling of items.
• Maintain the cleanliness and presentation of the kitchen, terrace, shared spaces, meeting rooms and event areas.
• Conduct regular daily location walkthroughs to identify maintenance issues, damages, and breakages.
• Report and escalate issues to the relevant manager and raise tickets through the correct channels.
• Assist with identifying HVAC concerns and coordinating their escalation to the relevant technical team or service provider.
• Perform daily AV/IT checks, identify faults and follow up on outstanding issues.
• Keep IT and server rooms clean, organised and presentable, with equipment stored correctly.

Customer Service & Relationships

• Deliver friendly, professional and efficient service to members, guests, clients and colleagues, and respond promptly to requests and proactively identify opportunities to assist.
• Maintain clear communication with colleagues and build positive relationships with suppliers and service providers.
• Communicate client feedback, service concerns and operational issues to the relevant manager.
• Work collaboratively with the location team to maintain high service standards.

Team Support

• Provide operational support across the location, including scheduled and ad hoc tasks and assisting during staff shortages.
• Work with the Location Manager and team to ensure smooth operations and successful meetings and events.
• Take ownership of assigned tasks and follow through on outstanding issues until resolved or appropriately escalated.
• Assist colleagues with events, facilities, stock management and AV/IT support as needed.

Experience

• Minimum 1 year of experience in a hospitality (restaurant, hotel, etc.) or eventing environment.
• Experience in customer-facing roles with a strong service focus.
• Practical experience with meeting room setups, AV equipment or event technology.
• Experience using IT equipment and troubleshooting common issues, such as Wi-Fi connectivity, displays and cables.
• Exposure to facilities upkeep, maintenance reporting and coordinating repairs or service providers is advantageous.
• Basic experience with stock control, stocktaking and handling deliveries.

Skills & Competencies

• Customer Service Excellence: Friendly, professional and committed to five-star service.
• Event & Space Management: Organised and attentive to detail when preparing and resetting spaces.
• Technical & Facilities Capability: Able to check and troubleshoot AV/IT equipment, identify maintenance concerns and follow reporting procedures.
• Communication & Relationships: Communicates clearly and works well with colleagues, clients and service providers.
• Organisation & Problem-Solving: Prioritises tasks, takes initiative and follows through on issues.
• Teamwork & Adaptability: Reliable, flexible and willing to support different areas of location operations.